White Paper on Consumer Affairs 2018 (Summary) -Table of Figures-

Part 1 : [Feature] 10 Years of the Consumer Affairs Agency and Consumer Commission - Consumer Policy's Development and Future Prospects-

1. Chapter 1 : Changes in the environment that surrounds consumers and consumer issues

   1. [Figure 11] Percentage of household consumption in nominal gross domestic product (GDP) (2018)
   2. [Figure 12] Transition of household consumption growth in real gross domestic product (GDP) and comparison with other countries
   3. [Figure 13] Transition of household final consumption expenditure by target category compared to 1994
   4. [Figure 14] Transition in population in Japan
   5. [Figure 15] Consumer affairs consultations for elderly people
   6. [Figure 16] Highest numbers of consultations on product/service types by elderly people
   7. [Figure 17] The e-commerce (B to C) market size in Japan
   8. [Figure 18] Percentage of consumer affairs consultations on “online shopping” by product/service type
   9. [Figure 19] Cross-border e-commerce in Japan
   10. [Figure 20] The number of complaints filed with Cross-border Consumer center Japan (CCJ) and percentage by age group
   11. [Figure 21] The number of inbound travelers and the amount of travel consumption
   12. [Figure 22] Transition of the number of consumer affairs consultations and change of consumer issues.

2. Chapter 2 : 10 years of the Consumer Affairs Agency and Consumer Commission

   1. [Figure 23] Issues and actions in consumer administration before the Consumer Affairs Agency was established
   2. [Figure 24] Six principles shown in the summary of the Consumer Administration Promotion Council
   3. [Figure 25] Basic framework for consumer administration
   4. [Figure 26] Transition of the Consumer Affairs Agency's budget
   5. [Figure 27] Transition of the number of regular staff members in the Consumer Affairs Agency
   6. [Figure 28] Establishment and revision of major laws after the Consumer Affairs Agency was established
   7. [Figure 29] Enforcement status of major laws
   8. [Figure 30] Functions and overview of the Office of Consumer Policy Frontier
   9. [Figure 31] Progress status of “campaign for strengthening local consumer administration”
   10. [Figure 32] Transition of budgets in the local consumer administration
   11. [Figure 33] Status of local governments without consumer affairs consultation offices
   12. [Figure 34] Public recognition of consumer hotline 188 (by age group)
   13. [Figure 35] Gathering information on life or health-related accidents
   14. [Figure 36] Example of awareness raising based on the provisions in the Consumer Safety Act (serious injuries related to life and health)
   15. [Figure 37] Flow of investigation into the causes of accidents by the Consumer Safety Investigation Commission
   16. [Figure 38] List of cases investigated by the Consumer Safety Investigation Commission (as of the end of March 2019)
   17. [Figure 39] Overview of the 3rd Basic Plan for Consumers (from FY2015 to FY2019)
   18. [Figure 40] Example of main activities conducted under cooperation with various ministries and agencies
   19. [Figure 41] Unifying food labelling systems
   20. [Figure 42] Overview of food labelling systems on health and nutrition
   21. [Figure 43] Goals in “Action program of promotion of consumer education for young people”
   22. [Figure 44] The number of most frequent consultations on products and services from young people (2018)
   23. [Figure 45] The national campaign “NO-FOODLOSS PROJECT” for reducing food loss and waste
   24. [Figure 46] Tools for communication with consumers
   25. [Figure 47] Regions from which people sensitive to producing regions hesitate to buy food
   26. [Figure 48] Records of risk communication carried out by the Consumer Affairs Agency
   27. [Figure 49] Record on Local Consumer Forums (Places of the forums and number of participants)
   28. [Figure 50] Qualified Consumer Organizations and Specified Qualified Consumer Organizations in Japan
   29. [Figure 51] Consumer policy and virtuous circle of economy
   30. [Figure 52] Consumer-oriented management (sustainable management)
   31. [Figure 53] Award for good practices of consumer-oriented management
   32. [Figure 54] Details of major proposals and opinions by the Consumer Commission (End of April 2019)
   33. [Figure 55] Environment that surrounds consumers
   34. [Figure 56] Activities by the Consumer Affairs Agency known to consumers
   35. [Figure 57] Evaluation on activities by the Consumer Affairs Agency

3. Chapter 3 : Prospects on optimal consumer policy in the future

   1. [Figure 58] Issues which consumers think are important to take actions on for future consumer policy
   2. [Figure 59] General composition of a digital platform business
   3. [Figure 60] What consumers do in their daily consumer life
   4. [Figure 61] Interest in consumer-oriented management
   5. [Figure 62] Activities that you think are important in consumer-oriented management
   6. [Figure 63] Opinions on optimal consumer policy
   7. [Figure 64] Categories of governmental methods in consumer policy