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White Paper on Consumer Affairs 2019 (Summary) -Table of Contents-

(FY2018 Implementation of Consumer Policy / Report on the Results of Information Gathering and Analysis on Consumer Accidents)

Part 1 : [Feature] 10 Years of the Consumer Affairs Agency and Consumer Commission - Consumer Policy's Development and Future Prospects-

  1. Chapter 1 : Changes in the environment that surrounds consumers and consumer issues

  2. Chapter 2 : 10 years of the Consumer Affairs Agency and Consumer Commission

  3. Chapter 3 : Prospects on optimal consumer policy in the future

    1. Section 2 : Consumer awareness of direction for future consumer policy

Part 2 : Trends in consumer issues and implementation of consumer policy

  1. Chapter 1 : Results of information gathering and analysis on consumer accidents

    1. Report to the Diet based on the Consumer Safety Act

    2. Section 2 : Information on life or health-related accidents gathered to the Consumer Affairs Agency
    3. Section 6 : Consumer's attitude/behavior
  2. Report to the Diet based on the Basic Act on Consumer Policy

    1. Section 1 : Ensuring consumer safety
    2. Section 2 : Establishing trusted labelling and ensuring reliability
    3. Section 3 : Ensuring that all transactions are fair
    4. Section 4 : Forming a society where consumers can play the leading role in making choices and taking actions
    5. Section 5 : Establishing frameworks for relieving consumer harm and protecting consumer profit
    6. Section 6 : Establishing national and local consumer administration systems
  • Reference

    Data on consumer administration

  • In this document, consumer affairs consultation information registered with PIO-NET is current as of March 31, 2019.
  • With regard to consumer affairs consultation information registered with PIO-NET, it will take a certain amount of time from accepting consultations at local consumer affairs centers to registering the consolations, so the number of consultations in this document may increase slightly in the future.
  • M.T. in the attitude survey means the ratio that is calculated by dividing the total number of responses with the number of respondents (N). In questions with multiple answers, this value typically exceeds 100%.