White Paper on Consumer Affairs 2016 (Summary) -Table of Contents-
Part 1 : Today's consumer issues and consumers' behavior/attitude
Chapter 1 : [Feature] For the enhancement and strengthening of local consumer administration
Chapter 2 : Consumer-related socioeconomic situation and consumers' behavior/attitude
Chapter 3 : Trends in consumer issues
Chapter 4 : Development of consumer policy
Part 2 : Implementation of consumer policy
Chapter 1 : Ensuring of the safety of consumers
Chapter 2 : Enhancement of labelling and ensuring of trust
Chapter 3 : Actualization of proper transactions
Chapter 4 : Formation of a society in which consumers can make a choice and take action by themselves
Chapter 5 : Establishment of frameworks for consumer relief system and protecting their interests
Chapter 6 : Establishment of the consumer administration systems of the national and local governments
Collection and analysis of information on consumer accidents, etc., and measures taken by the Consumer Affairs Agency under the Consumer Safety Act (omitted)
- Consumer affairs consultation information registered with PIO-NET shown in this document is as of April 10, 2016.
- It takes some time before consumer affairs consultation information registered with PIO-NET accepted by local consumer affairs centers.
The numbers of consultations indicated in this document, especially those for FY 2015, are subject to slight increase.
- The value M.T. indicated in survey results refers to the rate calculated by dividing the total count of answers by the number of respondents(N).
This value usually exceeds 100% for questions that accept multiple answers.