Experience of consumer harm and problems and estimation of harm and problem value
Part 2 : Trends in consumer issues and implementation of consumer policy
Chapter 1 : Results of information gathering and analysis on consumer accidents
Section 5 : Experience of consumer harm and problems and estimation of harm and problem value
- Consumer harm and problem value in 2018 was estimated to be about ¥6.1 trillion (payments made (including credit granted)).
- Both the average contract/purchase value and average payment made per consumer affairs consultation increased.