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Experience of consumer harm and problems and estimation of harm and problem value

Part 2 : Trends in consumer issues and implementation of consumer policy
Chapter 1 : Results of information gathering and analysis on consumer accidents
Section 5 : Experience of consumer harm and problems and estimation of harm and problem value

  • Consumer harm and problem value in 2018 was estimated to be about ¥6.1 trillion (payments made (including credit granted)).
  • Both the average contract/purchase value and average payment made per consumer affairs consultation increased.

[Figure 9] Estimated results of consumer harm and problems value
PDF [Figure 9]

[Figure 10] Average contract/purchase value and average payments made