Experience of consumer harm and problems and estimation of harm and problem value
Part 2 : Trends in consumer issues and implementation of consumer policy
Chapter 1 : Results of information gathering and analysis on consumer accidents
Section 5 : Experience of consumer harm and problems and estimation of harm and problem value
- Consumer harm and problem value in 2018 was estimated to be about ¥6.1 trillion (payments made (including credit granted)).
- Both the average contract/purchase value and average payment made per consumer affairs consultation increased.
![[Figure 9] Estimated results of consumer harm and problems value](/en/publication/annual_report/2019/img/img_figure_09.jpg "[Figure 9] Estimated results of consumer harm and problems value")
![[Figure 10] Average contract/purchase value and average payments made](/en/publication/annual_report/2019/img/img_figure_10.jpg "[Figure 10] Average contract/purchase value and average payments made")
