Further evolution of consumer policy
Part 1 : [Feature] 10 Years of the Consumer Affairs Agency and Consumer Commission - Consumer Policy's Development and Future Prospects-
Chapter 3 : Prospects on optimal consumer policy in the future
Section 3 : Further evolution of consumer policy
- Consumers want future consumer policy to: ① Secure an appropriate balance between improved consumer convenience and consumer protection; ② Perform active actions as well as after-the-fact checks especially for consumers who are frequently involved in consumer harm; ③ Strengthen self-reliance support and education for consumers; and ④ Promote cooperation among consumers, businesses and governments.
- It is necessary to improve the effect of future consumer policy by combining: ① The regulation method (governmental regulation, and establishing various rules, etc.); ② Support method (consumer affairs consultation, awareness raising, consumer education, providing information, supporting consumer group activities, etc.); and ③ Cooperation promotion method (ethical consumption, promoting consumer-oriented management, etc.).
![[Figure 63] Opinions on optimal consumer policy](/en/publication/annual_report/2019/img/img_figure_63.jpg "[Figure 63] Opinions on optimal consumer policy")
![[Figure 64] Categories of governmental methods in consumer policy](/en/publication/annual_report/2019/img/img_figure_64.jpg "[Figure 64] Categories of governmental methods in consumer policy")
