White Paper on Consumer Affairs 2020 (Summary) -Table of Contents-

Part 1 : Trend in consumer issues and consumer's attitude / behavior

1. Chapter 1 : Results of information gathering and analysis on consumer accidents

   1. Report to the Diet based on the Consumer Safety Act

      Section 1 : Results of information gathering and analysis on consumer accidents reported to the Consumer Affairs Agency

   2. Section 2 : Information on life or health-related accidents gathered to the Consumer Affairs Agency
   3. Section 3 : Overview of consumer affairs consultations
   4. Section 4 : Consumer issues which are now attracting attention
   5. Section 5 : Experience of consumer harm and problems and estimation of financial detriment
   6. Section 6 : Trends in environmental changes that surround consumers

2. Chapter 2 : [Feature] Responsibility to create, responsibility to use, and responsibility to reduce - Reduction of food loss and waste for sustainable society -

   1. Section 1 : Consumption and resources
   2. Section 2 : To solve food loss and waste issues
   3. Section 3 : To solve plastic waste issues
   4. Section 4 : To form sustainable society

Part 2 : Implementation of consumer policy

1. Chapter 1 : Major consumer policies by the Consumer Affairs Agency

   1. Section 1 : The Basic Plan on Consumer Policy
   2. Section 2 : Preventing consumer harm
   3. Section 3 : Promotion of economic/social structural reforms through consumers' participation, etc. to fair and sustainable society
   4. Section 4 : Flexible/focused action for various issues related to consumer affairs
   5. Section 5 : Promotion of consumer education and providing information for consumers
   6. Section 6 : Establishing systems to promote the consumer administration

2. Chapter 2 : Implementation of consumer policy

   Report to the Diet based on the Basic Act on Consumer Policies.

   1. Section 1 : Ensuring consumer safety
   2. Section 2 : Establishing trusted food labelling and ensuring reliability
   3. Section 3 : Ensuring that all transactions are fair
   4. Section 4 : Forming a society where consumers can play the leading role in making choices and taking actions
   5. Section 5 : Establishing frameworks for redress for damage and protecting consumer profit
   6. Section 6 : Establishing national and local consumer administration systems

• Reference

  Data on consumer administration