Font Size

Terms of Use

1.Using the content on this website

Information made available on this website (hereinafter referred to as "Content") may be freely used, copied, publicly transmitted, translated or otherwise modified on condition that the user complies with provisions 1) to 7) below. Commercial use of Content is also permitted.

Note, however, that numerical data and data in Simple tables, graphs, and so forth are not subject to copyright. Accordingly the terms of use does not apply to such data, and said data may be used freely. Use of the Content constitutes agreement by the user with these terms of use for using the Content described herein (hereinafter referred to as "Terms of Use").

1) Source citation

  • a.The user must cite the source when using the Content. Sources should be cited in the following manner:
    (Examples of source citation)
    Source: Consumer Affairs Agency website (URL of the relevant page)
    Source: XX Survey (Consumer Affairs Agency) (URL of the relevant page) (accessed on year/month/day)
  • b. If you have edited the Content for use, you must include a statement expressing that the content has been edited, in addition to the abovementioned source citation, but not in any way that making public or using edited information in a format that may be misconstrued as having been created by the Government of Japan (or its ministries and/or agencies).
    (Example of citation when using edited content)
    Created by editing the XX Survey (Consumer Affairs Agency) (URL of the relevant page)
    Created by Company YY based on XX Survey (Consumer Affairs Agency) (URL of the relevant page)

2) No infringement of third party rights

  • a. In some cases, a third party (refers to a party other than the state. Hereinafter referred to as "Third Party") may hold copyrights or other rights to a part of the Content. For Content where a Third Party holds copyrights or other rights (e.g. portrait rights in a photograph, publicity rights etc.), it is the responsibility of the user to obtain consent for use from the Third Party unless there is explicit indication that the rights have already been cleared.
  • b. If a Third Party holds rights to a part of the Content, said fact may be directly or indirectly stated or indicated through source citations, but in some cases the part of the Content to which the Third Party holds the rights may not be clear or may not be explicitly stated. It is the responsibility of the user to confirm the rights pertaining to use of the Content.
  • c. The user must comply with the terms and conditions of the source provider for Content obtained through API (Application Programming Interface) links to external databases etc.
  • d. Even if a Third Party holds copyrights to the Content, some use of the Content, such as quoting, may be allowed without the consent of the copyright holder, under the Copyright Act of Japan.

3) Content where the Terms of Use does not apply

The Terms of Use herein does not apply to the following Content.

  • a. Symbol mark, Logo, and Character Design which represent the organization or specific business.
  • b. Content where other terms of use apply with rational and concrete reason.
    (Content that clearly indicates the application of another usage rule is listed on the separate sheet of this usage rule.)

4) Governing law and jurisdiction

  • a. The Terms of Use shall be governed by and construed in accordance with the laws of Japan.
  • b. In case of disputes relating to the use of the Content based on the Terms of Use, or the Terms of Use, the user agrees that the exclusive court of first instance shall be the district court with jurisdiction in the place where the organization that has published the disputed Content or Terms of Use is located.

5) Disclaimer

  • a. The state bears absolutely no responsibility for any action taken by the user involving the use of the Content (including use of information based on edited Content).
  • b. The Content may be modified, moved or deleted without prior notice.

6) Other

  • a. The Terms of Use does not limit those types of uses for which, under Copyright Act of Japan, license from the right holders are not required.
  • b. The Terms of Use was established on < Date >. The Terms of Use is based on the Government of Japan Standard Terms of Use (Version 2.0). The Terms of Use may be modified in the future. If you are already using Content under previous version of the Government of Japan Standard Terms of Use, these terms and conditions will continue to apply.
  • c. The Terms of Use are compatible with the Creative Commons Attribution License 4.0 (hereinafter referred to as the CC License). This means that Content based on the Terms of Use may be used under the CC License in lieu of the Terms of Use.

2. Links

No permission is required to link to the Consumer Affairs Agency website. However, you must comply with the following:

  • 1)When presenting a link, clearly indicate that the link points to this website.
  • 2)Any link that embeds this website in another website is prohibited.

3. Web Accessibility

The Consumer Affairs Agency has been striving to create websites with maximum consideration for accessibility based on the "Consumer Affairs Agency Web Accessibility Policy," which is in compliance with JIS X 8341-3:2010 "Guidelines for older persons and persons with disabilities - Information and communications equipment, software and services - Part 3: Web content" to make the website accessible to a wider audience, including people with mental and physical limitations such as older persons and persons with disabilities.

4. Recommended browsing environment

The following environment is recommended to browse this website.


  • Latest version of Microsoft Edge
  • Latest version of Internet Explorer (supported by your Windows operating system)
  • Latest version of Google Chrome
  • Latest version of Mozilla Firefox
  • Latest version of Apple Safari
  • Standard browsers of iOS Android (those that support media queries only)

Notice regarding browsing environment

  • The Consumer Affairs Agency website has enabled encryption by default (HTTPS) as follows.
  • Old URL:
  • New URL:
  • Notes:
    • You might need to reset or re-register your "bookmarks" and "link favorites" to our new URLs when necessary.
    • If your browsers of your personal computers, feature phones, smart phones and tablets do not support TLS1.2 or disable TLS1.2 in your settings, you might not be able to open https websites.


  • *Adobe Flash Player is required to view the videos. You may not be able to view them depending on your operating system (version) and browser.

5. Others

  • The information contained on this website is up-to-date at the time of publication. Note that the information is subject to change after the publication.
  • The Consumer Affairs Agency shall not be liable for any loss or damage caused by a service outage that has occurred due to the maintenance of this website or force majeure including but not limited to fire, power failure, natural disasters, computer viruses, and sabotage by a third party.

Separate sheet

Content to which separate rules are applied
* For more information, please visit the linked pages.