Overview of consumer issues
Part 1 : [Feature] 10 Years of the Consumer Affairs Agency and Consumer Commission - Consumer Policy's Development and Future Prospects-
Chapter 1 : Changes in the environment that surrounds consumers and consumer issues
Section 3 : Overview of consumer issues
- As social economic situations changed, consumer issues became diverse and complex. Fraudulent schemes' tactics became sophisticated.
- The number of consumer affairs consultations in 2018 was 1,018,000 cases. It was over 1 million cases for the first time in 11 years.
- Consultations on billing fraud in 2018 was 258,000 cases. It was about 1.6 times higher than 2017, which saw a sudden increase of the consultations.
![[Figure 22] Transition of the number of consumer affairs consultations and change of consumer issues.](/en/publication/annual_report/2019/img/img_figure_22.jpg "[Figure 22] Transition of the number of consumer affairs consultations and change of consumer issues.")
