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International Symposium - Consumer Consultation and Education in the Present and Post COVID-19 World in Asia

The Strategic Headquarters for Frontiers of Consumer Policy, the Consumer Affairs Agency (CAA) holds the International Symposium titled "Consumer Consultation and Education in the Present and Post COVID-19 World in Asia" on 16th March 2021. Anyone can watch the event online at 2:00-4:30 PM (Japan Standard Time).
In the online symposium, government officials and scholars from Southeast Asia and Japan discuss two topics: (1) The role of consumer education in the age of COVID-19, (2) Consumer complaints trend in the age of COVID-19, how consumer authorities better address them through consultation.

We are welcome for anyone to watch the international event. If you would like to watch it, please visit https://youtu.be/Fpo-M4C5Zl4

Date:
March 16, 2021
[Presentation]
Time Schedule (Japan Standard Time: Afternoon)
2:00-2:03 Opening Remarks
Mr. INOUE Shinji Minister of State for Consumer Affairs and Food Safety (recorded)
2:03-2:06 Remarks from our honored guest
Mr. KAMON Iizumi Governor of Tokushima Prefecture (recorded)
2:06-2:20

Keynote speech: "Effectiveness of classes using education material "Door to society" at high schools in Tokushima" (tentative)
Mr. KUSAKABE Hideki, Vice-Administrative Chief of the Strategic Headquarters for Frontiers of Consumer Policy, CAA (Japan)

2:20-3:20

Panel Discussion 1: "The role of consumer education in the age of COVID-19"
Moderator: Dr. Antonios KARAISKOS, Kyoto University, Japan
Panelists: Dr. SAKAMOTO Yuka, Senior visiting research fellow of CAA (Japan); Dr. ONG TZE CHIN, Senior lecturer, University of Malaya (Malaysia); Dr. Aimpaga TECHA-APIKUN, Lecturer, Thammasat University (Thailand); Dr. Truong Huynh Nga, Lecturer, University of Danang (Vietnam)

[Presentation]
3:20-3:30 Tokushima Prefecture PR video
3:30-4:30
Moderator:
Mr. MUROFUSHI Harutaka, Head of General Management office, the Strategic Headquarters for Frontiers of Consumer Policy, CAA (Japan)
Panelists:
Ms. KAWAGUCHI Noriko, Executive Vice President, National Consumer Affairs Center (Japan); Ms. Atty. Ruth B. Castelo, Undersecretary, Consumer protection group, Department of Trade and Industry (Philippine); Dr. Wimonrat Wim Teriyapirom, Director of International Cooperation Section, Office of Consumer Protection Board (Thailand); Mr. Pham Hoang Long, Officials, Information, Consultant and Training Center, Vietnam Competition and Consumer Authority, Ministry of Industry and Trade (Vietnam); Ms. Hoang Bich Thuy, Officials, Consumer Protection Division, Vietnam Competition and Consumer Authority, Ministry of Industry and Trade (Vietnam)
[Presentation]
  • *There are possibilities of changes in program.