White Paper on Consumer Affairs 2021 (Summary) -Table of Contents-

Part 1 : Trend in consumer issues and consumer's attitude / behavior

1. Chapter 1 : Results of information gathering and analysis on consumer accidents

   1. Report to the Diet based on the Consumer Safety Act

      Section 1 : Results of information gathering and analysis on consumer accidents reported to the Consumer Affairs Agency

   2. Section 2 : Information on life or health-related accidents gathered to the Consumer Affairs Agency
   3. Section 3 : Overview of consumer affairs consultations
   4. Section 4 : Consumer issues which are now attracting attention
   5. Section 5 : Experience of consumer harm and problems and estimation of the financial detriment
   6. Section 6 : Environmental changes that surround consumers

2. Chapter 2 : [Feature] Consumer behaviors in "New Lifestyle" - Changes in "grounds for consumption decisions" -

   1. Section 1 : Spread of COVID-19 and consumption trends
   2. Section 2 : Consumers' attitudes/behaviors in "New Lifestyle"
   3. Section 3 : Changes in "grounds for consumption decisions"
   4. Section 4 : Consumers' attitudes/behaviors in emergencies
   5. Section 5 : Consumer troubles in the spread of COVID-19
   6. Section 6 : Responses by the Consumer Affairs Agency to COVID-19

Part 2 : Implementation of consumer policy

1. Chapter 1 : Major consumer policies by the Consumer Affairs Agency

   1. Section 1 : The Basic Plan on Consumer Policy
   2. Section 2 : Preventing consumer harm
   3. Section 3 : Promotion of economic/social structural reforms through consumers' participation, etc. to fair and sustainable society
   4. Section 4 : Practice of "New Lifestyle" Flexible/focused response to other various issues
   5. Section 5 : Promotion of consumer education and providing information for consumers
   6. Section 6 : Establishing systems to promote the consumer administration

2. Chapter 2 : Details of implementation of consumer policy

   Report to the Diet based on the Basic Act on Consumer Policies

   1. Section 1 : Preventing consumer harm
   2. Section 2 : Promotion of economic/social structural reforms through consumers' participation, etc. to fair and sustainable society
   3. Section 3 : Practice of "New Lifestyle" Flexible/focused response to other various issues
   4. Section 4 : Promotion of consumer education and providing education to consumers
   5. Section 5 : Establishing the structure to promote consumer administration

• Reference

  Data on consumer administration