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Consumer Safety

From the Collection of Accident Information to Alerts

Collecting, analyzing and releasing accident information

Pursuant to the Consumer Safety Act, the Consumer Affairs Agency receives reports on consumer accidents from governmental bodies and other entities concerned, summarizes pieces of accident information and regularly releases such information on serious accidents among them.
The CAA also releases bulletins of its work of putting together, analyzing these pieces of information and provides them to local governments as well as reports such incidents to the Diet and the Consumer Commission.

Prompt action to raise consumer awareness

In order to prevent harm to consumers from occurring and spreading, the Consumer Affairs Agency works on raising consumer awareness to the accident information in consideration with the degree of seriousness and extensivity. The CAA also engages information exchange and discussion with relevant entities, including the Government ministries and agencies, local governments concerned, working to prevent harm from spreading.

Consumer Accident Information Databank

The Consumer Affairs Agency has developed and is operating the Consumer Accident Information Databank in collaboration with the National Consumer Affairs Center of Japan in order that consumers can freely access, via the Internet, the information on consumer accidents held by entities concerned.

Gathering information of recalled products

The Consumer Affairs Agency operates the "Consumer Affairs Agency Recall Information Site" on recalled consumer products information for refunds, exchanges, checkup, repairs and other services. The products covered are including cars, housing equipment and household appliances to sports and leisure equipment, toys, commodity goods, cosmetics, and food. Such information is gathered by respective ministries, agencies and local governments according to the laws and regulations and by direct report from responsible business entities to the CAA.
This site also offers an e-mail broadcasting service on information about serious accidents from the recalled products as well as newly registered recall information. This service is available to all registered subscribers, who can also choose to receive specific information targeting "elderly consumer" or "children."

Project to protect children from accidents

The Consumer Affairs Agency has launched the "Project to Protect Children from Accidents" to prevent "unforeseen accidents", which are one of the leading causes of death in children aged 0 to 14, and has been addressing to reduce such accidents.
The CAA provides the related information via its e-mail newsletter delivery service and Twitter account.
They contain tips on how to protect children from accidents and information to promote awareness (in Japanese)

The CAA also issues leaflets and magazines about the prevention of unforeseen accidents.

This booklet provides information about the most common unforeseen accidents among children aged 0 to 6(pre-school children), the prevention of those accidents, and tips for dealing with the situation in case of an accident.

Enhancing consumer correct understanding around radioactive substances in food

The nuclear power plant accidents that resulted from the Great East Japan Earthquake have caused considerable concerns about food safety among consumers, and the accidents have also given rise to harmful rumors of agricultural products from disaster areas. The Consumer Affairs Agency supplies accurate information to consumers through the leaflet "Food and Radiation Q&A" on its website and by other means, and also has held symposia regularly in various locations, where consumers can have opportunities to discuss the matter with experts. In addition, the CAA has conducted periodic surveys about consumer consciousness of radioactive substances in food, and the result of the survey indicates that the consumer feeling of hesitation regresses gradually.
On another front, the CAA rents out radioactive substance testing instruments to local governments in cooperation with the National Consumer Affairs Center of Japan in order that residents are able to test, with their own hands, radioactive substances contained in food to ensure safety.