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Consumer Safety

From the Collection of Accident Information to Alerts

Collecting, analyzing and releasing accident information

Pursuant to the Consumer Safety Act, the Consumer Affairs Agency receives reports on consumer accidents, etc. from governmental bodies and other entities concerned, summarizes pieces of accident information and regularly releases such information on serious accidents among them.
It also releases bulletins of its work of putting together and analyzing these pieces of information and supplies them to local governments, etc. as well as reports such incidents to the Diet and the Consumer Commission.

Prompt action to raise awareness of consumers

In order to prevent harm to consumers from occurring and spreading, the Consumer Affairs Agency works on raising awareness of consumers with respect to those cases among the accident information it collected which may cause spreading seriousness outcomes. The Agency also engages in exchanging information and holding discussions with relevant entities, including the Government ministries and agencies, local governments, etc. concerned, working hand in hand with each other in an effort to prevent harm from spreading.

Consumer Accident Information Databank

We have developed and are now operate the Consumer Accident Information Databank in collaboration with the National Consumer Affairs Agency of Japan in order that consumers can freely access, via the Internet, the information on consumer accidents held by entities concerned.

Gathering information of recalled products

The Consumer Affairs Agency operates the "Consumer Affairs Agency Recall Information Site" of information of recalled consumer products for refunds, exchanges and checkup, repairs and other services. The product genres cover any including cars, housing equipment and household appliances to sports and leisure equipment, toys, daily supplies, cosmetics, food. Such information is gathered by being reported from responsible business entities directly to the Consumer Affairs Agency or collecting by respective ministries and agencies, according to the laws, regulations, etc.
This site also offers an e-mail broadcasting service on such recall information of serious accidents from the recalled products as well as newly registered recall information. This service is available to all registered subscribers, who can also chose to receive specific information targeting "seniors" or "children."

Projects to Protect Children from Accidents

The Consumer Affairs Agency has launched the "Projects to Protect Children from Accidents" to prevent "unforeseen accidents", which are one of the leading causes of death in children aged 0 to 14, and has been making efforts to reduce such accidents.
It provides the related information via its e-mail newsletter delivery service and Twitter account.
They contain tips on how to protect children from accidents and information for promoting awareness (in Japanese)

It also issues leaflets and magazines about the prevention of unforeseen accidents.

"ABUNAIKAMO" is the mascot character of the project to help familiarize children with the project.

Boosting consumer’s correct understanding around radioactive substances in food

The nuclear power plant accidents that resulted from the Great East Japan Earthquake have caused considerable concerns about food safety in the consciousness of consumers, and the accidents have also given rise to harmful rumors of agricultural products from disaster areas. Consumer Affairs Agency supplies accurate information to consumers through the leaflet "Food and Radiation Q&A" on its website and by other means, and also have held symposia regularly in various locations, where consumers can have opportunities to discuss the matter with experts. In addition, we have conducted the survey about consumer’s consciousness of radioactive substances in food, and the result of the survey indicates that the consumer’s feeling of hesitation regresses gradually.
On another front, we rent out radioactive substance testing instruments to local governments in cooperation with the independent administrative agency National Consumer Affairs Center of Japan in order that residents should be able to test, with their own hands, radioactive substances contained in food to ensure safety.