New issues on consumer policy
Part 1 : [Feature] 10 Years of the Consumer Affairs Agency and Consumer Commission - Consumer Policy's Development and Future Prospects-
Chapter 3 : Prospects on optimal consumer policy in the future
Section 1 : New issues on consumer policy
- New issues on future consumer policy include:
① Corresponding to new business models that use new technology, ② Global consumer issues, and ③ Changed population/family composition and increasing consumers who are frequently involved in problems - Consumers also know that the importance of consumer issues related to aging, computerization, and globalization will grow.
- Digital platform businesses that have been widespread have increased the convenience for consumers, but have also created new problems such as more advanced and complex consumer issues.
![[Figure 58] Issues which consumers think are important to take actions on for future consumer policy](/en/publication/annual_report/2019/img/img_figure_58.jpg "[Figure 58] Issues which consumers think are important to take actions on for future consumer policy")
![[Figure 59] General composition of a digital platform business](/en/publication/annual_report/2019/img/img_figure_59.jpg "[Figure 59] General composition of a digital platform business")
- Consumer policy will need to contribute to the realization of a sustainable society that "leaves no one", which the sustainable development goals (SDGs) seek to achieve.
- It is important to promote "ethical consumption" and "consumer-oriented management", etc. in a unified manner in order to achieve SDGs.
- Neither has enough public recognition and interest from consumers, so spreading more information and providing further education are important.
![[Figure 60] What consumers do in their daily consumer life](/en/publication/annual_report/2019/img/img_figure_60.jpg "[Figure 60] What consumers do in their daily consumer life")
![[Figure 61] Interest in consumer-oriented management](/en/publication/annual_report/2019/img/img_figure_61.jpg "[Figure 61] Interest in consumer-oriented management")
![[Figure 62] Activities that you think are important in consumer-oriented management](/en/publication/annual_report/2019/img/img_figure_62.jpg "[Figure 62] Activities that you think are important in consumer-oriented management")
