Evaluation and issues on the activities to date
Part 1 : [Feature] 10 Years of the Consumer Affairs Agency and Consumer Commission - Consumer Policy's Development and Future Prospects-
Chapter 2 : 10 years of the Consumer Affairs Agency and Consumer Commission
Section 4 : Evaluation and issues on the activities to date
Evaluation on consumer policy from consumer's attitude
- Positive evaluation on many categories, including "Trust on consultation offices", with regard to the environment that surrounds consumers (consumer policy's subject). However, problems still exist in "Information spreading and education."
![[Figure 55] Environment that surrounds consumers](/en/publication/annual_report/2019/img/img_figure_55.jpg "[Figure 55] Environment that surrounds consumers")
- Awareness on all major activities by the Consumer Affairs Agency increased.
- Some activities have high awareness and evaluation, but some remain at a low standard. We must make activities by the Consumer Affairs Agency known to more consumers through effective information spreading and PR.
![[Figure 56] Activities by the Consumer Affairs Agency known to consumers](/en/publication/annual_report/2019/img/img_figure_56.jpg "[Figure 56] Activities by the Consumer Affairs Agency known to consumers")
![[Figure 57] Evaluation on activities by the Consumer Affairs Agency](/en/publication/annual_report/2019/img/img_figure_57.jpg "[Figure 57] Evaluation on activities by the Consumer Affairs Agency")
