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White Paper on Consumer Affairs 2017 (Summary) -Table of Contents-

Part 1 : Trends in consumer issues and consumers' attitude/behavior

Part 2 : Implementation of consumer policy

  • Section 1 : Ensuring of the safety of consumers

    Section 2 : Enhancement of labelling and ensuring of trust

    Section 3 : Actualization of proper transactions

    Section 4 : Formation of a society in which consumers can make a choice and take action by themselves

    Section 5 : Establishment of frameworks for consumer relief system and protecting their interests

    Section 6 : Establishment of the consumer administration systems of the national and local governments

  • Reference

    Collection and analysis of information on consumer accidents, etc., and measures taken by the Consumer Affairs Agency under the Consumer Safety Act (omitted)

  • Consumer affairs consultation information registered with PIO-NET shown in this document is as of March 31, 2017.
  • It takes some time before consumer affairs consultation information registered with PIO-NET is accepted by local consumer affairs centers. The numbers of consultations indicated in this document are subject to slight increase.
  • The value M.T. indicated in survey results refers to the rate calculated by dividing the total count of answers by the number of respondents (N). This value usually exceeds 100% for questions that accept multiple answers.