Overview of consumer affairs consultations in 2018
Part 2 : Trends in consumer issues and implementation of consumer policy
Chapter 1 : Results of information gathering and analysis on consumer accidents
Section 3 : Overview of consumer affairs consultations in 2018
- "Goods in general" stood out in the number of consultations for products and services (245,000 cases), due to a sudden increase in consultations regarding billing fraud.
- Payment per consultation was highest (¥1,192,000) in financial & insurance services.
![[Figure 4] The number of consumer affairs consultations and average payments made by product/service type (2018)](/en/publication/annual_report/2019/img/img_figure_04.jpg "[Figure 4] The number of consumer affairs consultations and average payments made by product/service type (2018)")
