Consumer issues which are now attracting attention
Part 2 : Trends in consumer issues and implementation of consumer policy
Chapter 1 : Results of information gathering and analysis on consumer accidents
Section 4 : Consumer issues which are now attracting attention
- Consultations related to natural disasters increased after they occurred, such as "I cannot accept expensive renovation fees for my partially destroyed house" and "I received a suspicious e-mail that asks for donations."
- Consultations related to social media increased in all age groups.
![[Figure 5] Consumer affairs consultations on natural disasters](/en/publication/annual_report/2019/img/img_figure_05.jpg "[Figure 5] Consumer affairs consultations on natural disasters")
![[Figure 6] Consumer affairs consultations that have some connection to social media and the percentage by age](/en/publication/annual_report/2019/img/img_figure_06.jpg "[Figure 6] Consumer affairs consultations that have some connection to social media and the percentage by age")
- The number of consultations on crypto-assets (virtual currency) in 2018 was 1.7 times higher than in 2017, which saw a sudden increase for consultations.
- The number of consultations on "information for sale" sold on the Internet as know-how on making money was approximately 9,000 cases in 2018, which is 10 times higher than 5 years ago.
![[Figure 7] The number of consumer affairs consultations on “crypto-assets (virtual currency)”](/en/publication/annual_report/2019/img/img_figure_07.jpg "[Figure 7] The number of consumer affairs consultations on “crypto-assets (virtual currency)”")
![[Figure 8] Consumer affairs consultations on “information for sale”](/en/publication/annual_report/2019/img/img_figure_08.jpg "[Figure 8] Consumer affairs consultations on “information for sale”")
