White Paper on Consumer Affairs 2020 (Summary) -Table of Figures-

Part 1 : Trend in consumer issues and consumer's attitude / behavior

1. Chapter 1 : Results of information gathering and analysis on consumer accidents

   1. [Figure Ⅰ-1-1-3] Consumer accidents reported to the Consumer Affairs Agency under the Consumer Safety Act
   2. [Figure Ⅰ-1-1-5] Illustration of the accident with the wooden crib and accident simulation test
   3. [Figure Ⅰ-1-1-10] Property-related cases with awareness raising alerts under the provisions of the Consumer Safety Act (FY2019)
   4. [Figure Ⅰ-1-1-11] Overview of cases involving ticket resale websites
   5. [Figure Ⅰ-1-3-1] Transition of the number of consumer affairs consultations
   6. [Figure Ⅰ-1-3-2] The number of consumer affairs consultations and average payments made by goods and service type (2019)
   7. [Figure Ⅰ-1-3-11] Transition of the number of consumer affairs consultations involving elderly people
   8. [Figure Ⅰ-1-3-7] Ratio of the number of consumer affairs consultations by age group (3 groups)
   9. [Figure Ⅰ-1-3-12] Highest numbers of consultations on product/service types by elderly people
   10. [Figure Ⅰ-1-3-10] Highest numbers of consultations on product/service types by young people (2019)
   11. [Figure Ⅰ-1-4-9] Transition of the number of consumer affairs consultations involving "subscription" (by age group)
   12. [Figure Ⅰ-1-4-8] Consumer affairs consultations that have some connection to social media
   13. [Figure Ⅰ-1-4-5] Consumer affairs consultations on natural disasters
   14. [Figure Ⅰ-1-4-7] Consumer affairs consultations on natural disasters by prefecture per unit population: Top 10 (by month/2019)
   15. [Figure Ⅰ-1-4-12] Transition of the number of consumer affairs consultations regarding "ticket resale"
   16. [Figure Ⅰ-1-4-13] Consumer affairs consultations regarding "ticket resale": Transition of payments made
   17. [Figure Ⅰ-1-4-14] Ratio of consumer affairs consultations regarding "ticket resale" by age group (2019)
   18. [Figure Ⅰ-1-4-15] The number of consumer affairs consultations involving "information for sales" (by age group)
   19. [Figure Ⅰ-1-4-17] The number of consumer affairs consultations on "multilevel marketing plan"
   20. [Figure Ⅰ-1-5-4] Estimated results of consumer financial detriment
   21. [Figure Ⅰ-1-3-3] Transition of average contract/purchase value and average payments made
   22. [Figure Ⅰ-1-3-5] Transition of total payments made (by product/service)
   23. [Figure Ⅰ-1-6-18] Transition of e-commerce (B to C) market size in Japan
   24. [Figure Ⅰ-1-6-20] Estimated market size of flea market application programs*
   25. Utilization status of cashless settlement (2019)

2. Chapter 2 : [Feature] Responsibility to create, responsibility to use, and responsibility to reduce - Reduction of food loss and waste for sustainable society -

   1. [Figure Ⅰ-2-1-4] Total Volume of Waste Generation and Waste Volume Per Person Per Day
   2. [Figure Ⅰ-2-1-5] Composition of Combustible garbage (weight based) (City of Kyoto)
   3. [Figure Ⅰ-2-1-7] What people strongly feel that they must reduce the amount of disposal (in the order of amount)
   4. [Figure Ⅰ-2-2-1] Amount of food disposal, etc. and food loss and waste (estimation for FY2017)
   5. [Figure Ⅰ-2-2-3] Major causes for food loss and waste generation (flow chart)
   6. [Figure Ⅰ-2-2-5] Purchase experience for non-standard agricultural and marine products, etc.
   7. [Figure Ⅰ-2-2-6] Reasons that they purchased non-standard agricultural and marine products, etc. (left) and reasons that they did not purchase them (right)
   8. [Figure Ⅰ-2-2-7] Revise of business practice with the aim of reducing food loss and waste
   9. [Figure Ⅰ-2-2-9] Recognition level for the difference between the meanings of best before date and use by date, and behavior while shopping
   10. [Figure Ⅰ-2-2-8] Consumer enlightenment material for retail stores (Ministry of Agriculture, Forestry and Fisheries)
   11. [Figure Ⅰ-2-2-10] Response when the price for food close to the best before date/use by date is reduced
   12. [Figure Ⅰ-2-2-13] Pros/cons for taking leftovers home and experience
   13. [Figure Ⅰ-2-2-20] Food that tends to be thrown out in households (left) and reasons to throw them out (right)
   14. [Figure Ⅰ-2-2-21] What people are conscious about in daily shopping (food loss and waste-related)
   15. [Figure Ⅰ-2-2-24] Awareness toward food storage in households
   16. [Figure Ⅰ-2-2-25] Action for food past the best before date
   17. [Figure Ⅰ-2-2-31] Efforts to reduce food loss and waste/reasons for the efforts (intervened group)
   18. [Figure Ⅰ-2-2-35] Transition of the number of domestic food banks (left) and the ratio of the number of food banks by the amount of food handled (right)
   19. [Figure Ⅰ-2-2-36] Recognition level of food bank activities
   20. [Figure Ⅰ-2-1-37] Promotion status of food drives
   21. [Figure Ⅰ-2-3-6] Awareness regarding one-way plastic containers and packaging/products when shopping
   22. [Figure Ⅰ-2-3-7] Awareness regarding plastic shopping bags when shopping
   23. [Figure Ⅰ-2-2-33] 4 types of consumers and their characteristics
   24. [Figure Ⅰ-2-2-34] Response to questions related to food loss and waste reduction
   25. [Figure Ⅰ-2-4-2] Media exposure status
   26. [Figure Ⅰ-2-4-3] Concept diagram for the establishment of sustainable society by consumer administrations