Experience of consumer harm and problems and estimation of financial detriment
Part 1 : Trend in consumer issues and consumer's attitude / behavior
Chapter 1 : Results of information gathering and analysis on consumer accidents
Section 5 : Experience of consumer harm and problems and estimation of financial detriment
- Consumer financial detriment in 2019 was estimated to be about ¥5.1 trillion (payments made (including credit granted)).
- Both the average contract/purchase value and average payment made for consumer affairs consultation decreased. "Fund-type investment products" reduced.