Experience of consumer harm and problems and estimation of financial detriment
Part 1 : Trend in consumer issues and consumer's attitude / behavior
Chapter 1 : Results of information gathering and analysis on consumer accidents
Section 5 : Experience of consumer harm and problems and estimation of financial detriment
- Consumer financial detriment in 2019 was estimated to be about ¥5.1 trillion (payments made (including credit granted)).
- Both the average contract/purchase value and average payment made for consumer affairs consultation decreased. "Fund-type investment products" reduced.
![[Figure Ⅰ-1-5-4] Estimated results of consumer financial detriment](/en/publication/annual_report/2020/img/img_figure_1_1_5_4.jpg "[Figure Ⅰ-1-5-4] Estimated results of consumer financial detriment")
![[Figure Ⅰ-1-3-3] Transition of average contract/purchase value and average payments made](/en/publication/annual_report/2020/img/img_figure_1_1_3_3.jpg "[Figure Ⅰ-1-3-3] Transition of average contract/purchase value and average payments made")
![[Figure Ⅰ-1-3-5] Transition of total payments made (by product/service)](/en/publication/annual_report/2020/img/img_figure_1_1_3_5.jpg "[Figure Ⅰ-1-3-5] Transition of total payments made (by product/service)")
