Overview of consumer affairs consultations
Part 1 : Trend in consumer issues and consumer's attitude / behavior
Chapter 1 : Results of information gathering and analysis on consumer accidents
Section 3 : Overview of consumer affairs consultations
Transition of the number of consumer affairs consultations
- The number of consumer affairs consultations in 2019 was 933,000 cases. This was approximately 90,000 cases less than the previous year.
- Number of consultations on billing fraud was reduced by half (260,000 cases -> 130,000 cases). Main factor for the reduction of the number of consultations.
![[Figure Ⅰ-1-3-1] Transition of the number of consumer affairs consultations](/en/publication/annual_report/2020/img/img_figure_1_1_3_1.jpg "[Figure Ⅰ-1-3-1] Transition of the number of consumer affairs consultations")
Overview of consumer affairs consultations in 2019
- "Communications services" and "Goods in general" stood out in the number of consultations for goods and services.
- Payment per consultation was highest (¥1,093,000) in "Work, construction & processing". The next highest was "Land, buildings & facilities" at ¥892,000.
![[Figure Ⅰ-1-3-2] The number of consumer affairs consultations and average payments made by goods and service type (2019)](/en/publication/annual_report/2020/img/img_figure_1_1_3_2.jpg "[Figure Ⅰ-1-3-2] The number of consumer affairs consultations and average payments made by goods and service type (2019)")
