Overview of consumer affairs consultations
Part 1 : Trend in consumer issues and consumer's attitude / behavior
Chapter 1 : Results of information gathering and analysis on consumer accidents
Section 3 : Overview of consumer affairs consultations
Overview of consumer affairs consultations
- The number of consumer affairs consultations in 2021 was 852,000, which slightly decreased from that of the previous year. Reasons for the decline include the decrease of the number of consultations related to COVID-19 and billing fraud.
- When sorting themes of the consultation by product / service types, the theme with the largest number of consultations was the one concerning "Goods in general". This theme also covers spam e-mails and suspicious phone calls.
(Note) All diagrams are created based on consumer affairs consultations registered with PIO-NET (as of March 31, 2022).
