Implementation of consumer policy

"Part2 Chapter 2" describes results of policies implemented by related ministries in FY2018.

Section 1 Ensuring consumer safety

• 1. Activities for preventing accidents
• 2. Collecting information on consumer accidents and preventing their occurrence and expansion
• 3. Accurately and quickly investigating causes and preventing recurrence of accidents
• 4. Ensuring food safety

Section 2 Establishing trusted labelling and ensuring reliability

• 1. Spreading, developing the awareness of, and strictly managing the Act against Unjustifiable Premiums and Misleading Representations, which generally control and prohibit unjustifiable labelling
• 2. Spreading and improving labelling depending on the products and services
• 3. Providing appropriate information on food labelling and managing related laws strictly

Section 3 Ensuring that all transactions are fair

• 1. Strictly enforcing and reviewing cross-functional laws and regulations on products and services
• 2. Optimizing transactions depending on the products and services
• 3. Optimizing transactions depending on the development of information communication technology
• 4. Preventing and controlling crimes such as fraud
• 5. Optimizing rules and measurements

Section 4 Forming a society where consumers can play the leading role in making choices and taking actions

• 1. Securing consumer policy's transparency and reflecting consumer opinions
• 2. Promotion of consumer education
• 3. Supporting and promoting voluntary activities of consumer groups, businesses operators and trade associations
• 4. Promoting fair and free competition and securing appropriate public utility charges
• 5. Promoting environmentally-sound consumption activities and business activities

Section 5 Establishing frameworks for relieving consumer harm and protecting consumer profit

• 1. Providing relieve for damage, processing complaints, and promoting dispute settlements
• 2. Protecting and increasing consumer profit depending on the development of an advanced information and communication society
• 3. Protecting and increasing consumer profit depending on the development of a globalized consumer life

Section 6 Establishing national and local consumer administration systems

• 1. Enhancing and strengthening national organization (including incorporated administrative agencies) systems
• 2. Establishing local systems