Implementation of consumer policy

"Part 2 Chapter 2" describes results of policies implemented by related ministries in FY2020.

Section 1 Preventing consumer harm

• 1. Ensuring consumer safety
• 2. Optimizing transactions and product labeling and ensuring consumer opportunities for independent and reasonable selections
• 3. Promoting policies that are coordinated among relevant government offices to support consumers with weakness, etc.
• 4. Establishing the framework to process complaints from consumers and settle disputes

Section 2 Promotion of economic/social structural reforms through consumers' participation, etc. to fair and sustainable society

• 1. Coordination and cooperation between consumers and business operators that contribute to food loss and waste reduction, etc.
• 2. Coordination and cooperation between consumers and business operators that contribute to environmental conservation
• 3. Other coordination and cooperation between consumers and business operators that contribute to development of sustainable consumer society
• 4. Promotion of voluntary efforts to improve compliance in business activities

Section 3 Practice of "New Lifestyle" Flexible/focused response to other various issues

• 1. Practice of "New Lifestyle" and response to consumer issues regarding disasters
• 2. Simultaneous realization of protection and promotion of consumer profits in digital society
• 3. Response to the globalized development of consumer affairs

Section 4 Promotion of consumer education and providing education to consumers

• 1. Promotion of consumer education
• 2. Promotion of enlightenment activities for consumer policies

Section 5 Establishing the structure to promote consumer administration

• 1. Reflecting consumer opinions/ensuring consumer policy transparency
• 2. Establishing national systems
• 3. Establishing local systems