Overview of consumer affairs consultations
Part 1 : Trend in consumer issues and consumer's attitude / behavior
Chapter 1 : Results of information gathering and analysis on consumer accidents
Section 3 : Overview of consumer affairs consultations
Transition of the number of consumer affairs consultations
- The number of consumer affairs consultations in 2020 was 934,000. While the number of consultations for billing fraud fell (from 131,000 to 34,000), the number of consultations regarding COVID-19 rose and consultations for cases other than billing fraud increased (from 809,000 to 900,000).
![[Figure I-1-3-1] Transition of the number of consumer affairs consultations](/en/publication/annual_report/2021/img/img_figure_1_1_3_1.jpg "[Figure I-1-3-1] Transition of the number of consumer affairs consultations")
