Consumer troubles in the spread of COVID-19
Part 1 : Trend in consumer issues and consumer's attitude / behavior
Chapter 2 : [Feature] Consumer behaviors in "New Lifestyle" - Changes in "grounds for consumption decisions" -
Section 5 : Consumer troubles in the spread of COVID-19
Consumer troubles in the spread of COVID-19
- Consumer affairs consultations regarding COVID-19 reached the highest number in April 2020, exceeding 21,000 cases, and then continued to decrease until November 2020. Of all cases, there were many consultations regarding internet shopping.
- Consultations regarding "Health-care & sanitary goods, etc.", including face masks, accounted for the largest proportion (about 30%). It was followed by "Weddings" and "Sports & health classes", etc where there were troubles related to cancellations.
![[Figure I-2-5-1] Changes in total number of consumer affairs consultations regarding COVID-19 and number of consultations regarding internet shopping](/en/publication/annual_report/2021/img/img_figure_1_2_5_1.jpg "[Figure I-2-5-1] Changes in total number of consumer affairs consultations regarding COVID-19 and number of consultations regarding internet shopping")
![[Figure I-2-5-2] Highest numbers of consultations on COVID-19-related products/services (2020)](/en/publication/annual_report/2021/img/img_figure_1_2_5_2.jpg "[Figure I-2-5-2] Highest numbers of consultations on COVID-19-related products/services (2020)")
