Experience of consumer harm and problems and estimation of the financial detriment
Part 1 : Trend in consumer issues and consumer's attitude / behavior
Chapter 1 : Results of information gathering and analysis on consumer accidents
Section 5 : Experience of consumer harm and problems and estimation of the financial detriment
Experience of consumer harm and problems and estimation of the financial detriment
- Consumer financial detriment in 2020 was estimated to be about 3.8 trillion yen (payments made (including credit granted)).
![[Figure I-1-5-4] Estimated results of consumer financial detriment](/en/publication/annual_report/2021/img/img_figure_1_1_5_4.jpg "[Figure I-1-5-4] Estimated results of consumer financial detriment")
