White Paper on Consumer Affairs 2021 (Summary) -Table of Figures-

Part 1 : Trend in consumer issues and consumer's attitude / behavior

1. Chapter 1 : Results of information gathering and analysis on consumer accidents

   1. [Figure I-1-1-3] Transition of the number of consumer accidents reported to the Consumer Affairs Agency under the Consumer Safety Act
   2. [Figure I-1-1-9] Property-related cases with awareness raising alerts under the provisions of the Consumer Safety Act (FY2020)
   3. [Figure I-1-3-1] Transition of the number of consumer affairs consultations
   4. [Figure I-1-3-9] Highest numbers of consultations on product/service types by young people (2020)
   5. [Figure I-1-4-8] Transition of the number of consumer affairs consultations involving "online games" (by age group)
   6. [Figure I-1-3-10] Transition of the number of consumer affairs consultations involving elderly people
   7. [Figure I-1-3-5] Attributes of contracting persons in consumer affairs consultations (2020)
   8. [Figure I-1-3-11] Transition of the number of consultations on product/service types by elderly people
   9. [Figure I-1-3-14] Changes in the proportions of different sales/purchase patterns in consumer affairs consultations
   10. [Figure I-1-4-2] Transition of the number of consumer affairs consultations regarding "internet shopping" (by product/service)
   11. [Figure I-1-4-3] Transition of the number of consumer affairs consultations regarding undelivered goods, no contact opportunities, etc.
   12. [Figure I-1-4-5] Transition of the number of consumer affairs consultations involving "subscription" (by product)
   13. [Figure I-1-4-11] Transition of the number of consumer affairs consultations related to SNS (by age group)
   14. [Figure I-1-5-4] Estimated results of consumer financial detriment

2. Chapter 2 : [Feature] Consumer behaviors in "New Lifestyle" - Changes in "grounds for consumption decisions" -

   1. [Figure I-2-1-1] Trends in Synthetic Consumption Index
   2. [Figure I-2-1-3] Transitions of asset/service expenditures
   3. [Figure I-2-1-4] Changes in the breakdown of asset/service expenditures
   4. [Figure I-2-1-9] Transition of household expenditures and expenditures using the internet
   5. [Figure I-2-1-10] Transition of expenditures using the internet (by age group of the heads of households)
   6. [Figure I-2-2-17] Confidence to purchase goods/services on the internet (by age group)
   7. [Figure I-2-2-18] Worries/experiences when purchasing goodsservices on the internet
   8. [Figure I-2-4-4] Changes in frequency of foodstuff purchases before and after state of emergency was declared
   9. [Figure I-2-4-5] Changes in amount of foodstuffs in each purchase before and after state of emergency was declared
   10. [Figure I-2-5-1] Changes in total number of consumer affairs consultations regarding COVID-19 and number of consultations regarding internet shopping
   11. [Figure I-2-5-2] Highest numbers of consultations on COVID-19-related products/services (2020)
   12. [Figure I-2-6-1] Changes in number of newly infected cases and major governmental responses
   13. [Figure I-2-6-2] Major COVID-19 responses by the Consumer Affairs Agency
   14. 1.Urgent monitoring go online advertisements under the Act against Unjustifiable Premiums and Misleading Representations and the Health Promotion Act 2.Guidance for preventing recurrence from the perspective of the Act against Unjustifiable Premiums and Misleading Representations 3.Measures ordered due to the violation of the Act against Unjustifiable Premiums and Misleading Representations 4.Other awareness raising
   15. <Notice of special fixed benefits>
   16. <Awareness raising for COVID-19 vaccination>
   17. Slogan
   18. <To consumers, Request for cooperation regarding "shopping etiquette">
   19. <Key points for consumers to express their opinions>