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Implementation of consumer policy

Part 2 : Implementation of consumer policy
Chapter 2 : Implementation of consumer policy

[Report to the Diet based on the Basic Act on Consumer Policies]

"Part 2 Chapter 2" describes results of policies implemented by relevant administrative organ in FY2019.

Section 1 Ensuring consumer safety

  • 1. Activities for preventing accidents
  • 2. Collecting information on consumer accidents and preventing their occurrence and expansion
  • 3. Accurately and quickly investigating causes and preventing recurrence of accidents
  • 4. Ensuring food safety

Section 2 Establishing trusted labelling and ensuring reliability

  • 1. Promoting the public awareness of, and strictly enforcing the Act against Unjustifiable Premiums and Misleading Representations, which generally control and prohibit misleading representation
  • 2. Spreading and improving labelling depending on the goods and services
  • 3. Providing appropriate information on food labelling and strictly enforcing related laws

Section 3 Ensuring that all transactions are fair

  • 1. Strictly enforcing and reviewing cross-functional laws and regulations on goods and services
  • 2. Optimizing transactions depending on the goods and services
  • 3. Optimizing transactions depending on the development of information communication technology
  • 4. Preventing and controlling crimes such as fraud
  • 5. Optimizing rules and measurements

Section 4 Forming a society where consumers can play the leading role in making choices and taking actions

  • 1. Securing consumer policy's transparency and reflecting consumer opinions
  • 2. Promotion of consumer education
  • 3. Supporting and promoting voluntary activities of consumer groups, businesses operators and trade associations
  • 4. Promoting fair and free competition and securing appropriate public utility charges
  • 5. Promoting environmentally-sound consumption activities and business activities

Section 5 Establishing frameworks for redress for damage and protecting consumer profit

  • 1. Providing redress for damage, processing complaints, and promoting dispute settlements
  • 2. Protecting and increasing consumer profit depending on the development of an advanced information and communication society
  • 3. Protecting and increasing consumer profit depending on the development of a globalized consumer life

Section 6 Establishing national and local consumer administration systems

  • 1. Enhancing and strengthening national organization (including incorporated administrative agencies) systems
  • 2. Establishing local systems