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White Paper on Consumer Affairs 2023 (Summary) -Table of Contents-

(FY2022 Implementation of Consumer Policy / Report on the Results of Consolidation and Analysis of Information about Actual or Potential Consumer-Related Incidents)

Part 1 : Trend in consumer issues and consumer attitude / behavior

  1. Chapter 1 : Results of consolidation and analysis of information about actual or potential consumer-related incidents

    1. Report to the Diet based on the Consumer Safety Act

      Section 1 : Results of consolidation and analysis of information about actual or potential consumer-related incidents reported to the Consumer Affairs Agency

    2. Section 2 : Information on life or health-related accidents gathered by the Consumer Affairs Agency
    3. Section 3 : Overview of consumer affairs consultations
    4. Section 4 : Consumer affairs consultation topics in 2022
    5. Section 5 : Consumer harm and problems experienced and estimated amount of financial detriment

  2. Chapter 2 : [Feature] Consumption by elderly people and efforts toward the achievement of society with consumer citizenship

    1. Section 1 : Environment surrounding elderly people and their awareness
    2. Section 2 : Consumption behavior and consumer problems of elderly people
    3. Section 3 : Promotion of elderly people's participation in social contribution activities
    4. Conclusion

Part 2 : Implementation of consumer policy

  1. Chapter 1 : Major consumer policies by the Consumer Affairs Agency

    1. Section 1 : The Basic Plan on Consumer Policy
    2. Section 2 : Preventing consumer harm
    3. Section 3 : Promotion of economic / social structural reforms through consumer participation in fair and sustainable society
    4. Section 4 : Flexible / focused responses to various issues
    5. Section 5 : Promotion of consumer education and providing information with consumers
    6. Section 6 : Establishing the structure to promote consumer administration

  2. Chapter 2 : Details of the implementation of consumer policy

    Report to the Diet based on the Basic Act on Consumer Policies

    1. Section 1 : Preventing consumer harm
    2. Section 2 : Promotion of economic / social structural reforms through consumer participation in fair and sustainable society
    3. Section 3 : Practice of "New Lifestyle"
      Flexible / focused responses to other various issues
    4. Section 4 : Promotion of consumer education and providing information with consumers
    5. Section 5 : Establishing the structure to promote consumer administration
  • In this document, the contents and number of consumer affairs consultations registered with PIO-NET is as of March 31, 2023. Since it takes certain amount of time from the receipt of consultation cases at local consumer affairs centers to registration to the PIO-NET, the number of consultation cases in this document may slightly increase in the future.
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