Overview of consumer affairs consultations
Part 1 : Trend in consumer issues and consumer attitude / behavior
Chapter 1 : Results of consolidation and analysis of information about actual or potential consumer-related incidents
Section 3 : Overview of consumer affairs consultations
Overview of consumer affairs consultations
- The number of consumer affairs consultations in 2022 was 870,000, increasing from the previous year.
On the other hand, the number of consultations on billing fraud was approximately 16,000, marking the lowest number in the last 20 years. - By product / service type, the type "Goods in general," which also covers spam e-mails and suspicious phone calls, accounted for the largest number of consultations.
In addition, the number of consultations on beauty-related products / services, such as those on "skin-care products" and "esthetic services," increased.
(Note) Both diagrams are created based on consumer affairs consultations registered with PIO-NET (as of March 31, 2023).
