Major consumer policies by the Consumer Affairs Agency

"Part 2 Chapter 1" describes the results of policies implemented by the Consumer Affairs Agency in FY2022.

Section 1 The Basic Plan on Consumer Policy

Section 2 Preventing consumer harm

• (1) Amendment of the Consumer Contract Act and the Act on National Consumer Affairs Center of Japan, and enactment and enforcement of the Act on the Prevention of Unfair Solicitation of Donations
• (2) Ensuring consumer safety
• (3) Ensuring consumer opportunities for independent and reasonable selection
• (4) Establishing the framework to settle consumer disputes

Section 3 Promotion of economic / social structural reforms through consumer participation in fair and sustainable society

• (1) Coordination and cooperation between consumers and business operators that contribute to development of sustainable society
• (2) Promotion of voluntary efforts to improve compliance in business activities

Section 4 Flexible / focused responses to various issues

• (1) Simultaneous realization of protection and promotion of consumer profits in digital society
• (2) Response to the current social situation
• (3) Response to developments in the globalization of consumer affairs

Section 5 Promotion of consumer education and providing information with consumers

Section 6 Establishing the structure to promote consumer administration

• (1) Establishing local systems
• (2) Role of the Consumer Affairs Agency Strategic Headquarters for Frontiers of Consumer Policy and its efforts