Consumer harm and problems experienced and estimated amount of financial detriment
Part 1 : Trend in consumer issues and consumer attitude / behavior
Chapter 1 : Results of consolidation and analysis of information about actual or potential consumer-related incidents
Section 5 : Consumer harm and problems experienced and estimated amount of financial detriment
Consumer harm and problems experienced and estimated amount of financial detriment
- Consumer financial detriment amount in 2022 was estimated to be about 6.5 trillion yen (payments made (including credits granted)), increasing from the previous year.
- This estimated amount is considered attributable to the impact of an increase in the number of consultation cases involving high amounts in connection with "educational & leisure services" including travelling or "foods" including health food. In addition, another factor affecting the above estimated amount is considered to be an increasing trend over the last few years in the proportion of persons who experienced consumer harm or problems in connection with the goods they had purchased or the services they had used.
