White Paper on Consumer Affairs 2023 (Summary) -Table of Figures-

Part 1 : Trend in consumer issues and consumer attitude / behavior

1. Chapter 1 : Results of consolidation and analysis of information about actual or potential consumer-related incidents

   1. The number of actual or potential consumer-related incidents reported to the Consumer Affairs Agency under the Consumer Safety Act
   2. The number of consumer affairs consultations
   3. Top 10 product / service types according to the number of consumer affairs consultations (2022)
   4. Number of consumer affairs consultations sought by 18- and 19-year olds
   5. Highest numbers of consumer affairs consultations among 18- and 19-year olds according to product / service types (2022)
   6. The number of consumer affairs consultations on"subscription"
   7. The number of consumer affairs consultations related to SNS
   8. Estimated results of consumer financial detriment amount

2. Chapter 2 : [Feature] Consumption by elderly people and efforts toward the achievement of society with consumer citizenship

   1. The number of consumer affairs consultations sought by elderly people
   2. Proportions of elderly people in the number of consumer affairs consultations (according to different sales / purchase patterns, 2022)
   3. Highest numbers of consumer affairs consultations sought by elderly people according to product / service types (2022)
   4. Frequency of the Internet use
   5. Number of consumer affairs consultations on "internet shopping" and "subscription" sought by elderly people
   6. Proportions of different sales / purchase patterns according to elderly people's consumer affairs consultations (2022)
   7. Proportions of "factors paying attention" in relation to internet shopping
   8. Proportions of "factors that led people to actually make purchases or that made people confused," including those that can be observed on advertising for internet shopping
   9. Proportions of those people stating that they feel anxious or worried about their present conditions
   10. Degree of anxiety about consumer problems
   11. The number of elderly people living alone
   12. Proportions of different sales / purchase patterns according to consumer affairs consultations related to elderly people with dementia or other similar conditions (2022)
   13. What do you do if you run into consumer trouble
   14. Situation surrounding participation in volunteer activities and social contribution activities
   15. Volunteer activities and social contribution activities in which people are currently participating (top 5 activities)
   16. Reason "I have an interest but am not participating"
   17. Degree of awareness of ethical consumption
   18. Participation in actions for ethical consumption (top 5 actions)
   19. Participation in actions for sustainable fashion (top 5 actions)
   20. Participation in actions for the reduction of food loss and waste (top 5 actions)