Consumer affairs consultation topics in 2022
Part 1 : Trend in consumer issues and consumer attitude / behavior
Chapter 1 : Results of consolidation and analysis of information about actual or potential consumer-related incidents
Section 3 : Overview of consumer affairs consultations
Section 4 : Consumer affairs consultation topics in 2022
Consumer affairs consultation topics in 2022
- While there was no significant change in the number of consultations among 18- and 19-year olds before and after the lowering the age of adulthood, the number of consultation cases on hair removal esthetic services was high in 2022.
In terms of quarters, the number of consultations tends to be high during the months from April to June, when many people may experience the changes in life environments. - The number of consultations on the "subscription" form of mail order sales reached a record-high, and the proportion of elderly people was also record-high.
- The number of consultations related to SNS was the highest ever. Individuals in a wide age range encountered SNS-related problems, and the number of middle-aged and older people involved in such problems increased remarkably.
People in their 50s accounted for the highest proportion during 2022, surpassing for the first time the age group of 20s which had held the highest number up to 2021.
(Note) All the diagrams are created based on consumer affairs consultations registered with PIO-NET (as of March 31, 2023).
The number of consultations on "subscription" in Diagrams 1-6 and 2-5 up to March 2021 consists of consultations on "cosmetics," "health food," and "beverage." The number of consultations in and after April 2021 consists of consultations on all goods.
