White Paper on Consumer Affairs 2016 (Summary) -Table of Figures-
Part 1 : Today's consumer issues and consumers' behavior/attitude
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Chapter 1 : [Feature] For the enhancement and strengthening of local consumer administration
- figure1-1-2 Local consumer administration that mainly deals with consumer problems and troubles
- figure1-2-3 Ratio of those who trust the local consumer affairs centers or consultation offices for consumer affairs of local governments
- figure1-2-4 Degree of recongnition of local consumer affairs centers
- figure1-2-13 Which local consumer affairs center or consultation office is preferred by each age group
- figure1-3-1 How "the subsidies for vitalizing local consumer administration" have been utilized (FY 2009 to 2014)
- "Campaign for strengthening local consumer administration" and its progress
- figure1-3-5 Local governments that do not have a consultation office for consumer affairs consultation
- figure1-3-7 Changes in the total number of municipalities and the number of municipalities that have a local consumer affairs center
- figure1-3-8 Ratio of municipalities that have a local consumer affairs center for each population range (FY2015)
- figure1-3-13 Ratio of municipalities (excluding government designated cities) that assign consumer affairs consultants
- figure1-3-14 Ratio of qualified consumer affairs consultants
- Consumer hotline 188 poster
- figure1-3-22 Changes in the number of consultations at local governments
- figure1-3-23 Ratio of elderly people who consulted in each local government
- figure1-3-24 Ratio of mediation cases and resolved cases for each local government (FY2015)
- figure1-3-17 The number and ratio of mediation cases,and the number of resolved cases
- Establishment of a local consumer affairs center based on wide-range cooperation(Shimemachi, Fukuoka Prefecture)
- Promotion of consumer education involving many citizens(Chiba-shi)
- Junior high school class related to advertisement and labelling(Kyoto Prefecture)
- Cooperation between the fire-fighting association regarding the anti-disaster protection and consumer administration(Okayama Prefecture)
- Support for municipal consultation systems utilizing ICT(Hiroshima Prefecture)
- Program for money education in special school(Hyogo Prefecture)
- figure1-5-1 Efforts for strengthening local consumer administration
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Chapter 2 : Consumer-related socioeconomic situation and consumers' behavior/attitude
- figure2-1-15 The number of products whose prices increased and the number of products whose prices dropped (compared with the previous survey results and the values in the previous month)
- figure2-1-19 Rate of expected inflation in the coming 1 year forecasted by consumers
- figure2-1-24 Ratio of people who have a mobile phone for each age group
- figure2-2-1 Actions consumers are committed to take
- figure2-2-2 What consumers consider when selecting products and services
- Areas that interest those who are aware of consumer issues (for each age group)
- figure2-2-6 Experience of consumer harm and problems associated with purchased products/services
- figure2-2-13 Changes in the public recognition of the food loss problem
- figure2-2-15 Production areas where those who are concerned about radioactive material refrain from buying products
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Chapter 3 : Trends in consumer issues
- figure3-1-1 Changes in the number of consumer affairs consultations
- figure3-1-2 The number of consumer affairs consultations and payments made, by product/service type (FY2015)
- figure3-1-3 Changes in average contract/purchase value and average payments made
- The percentage of consumer affairs consultations by product/service type, by gender and age group (FY2015)
- figure3-1-9 Number of consumer affairs consultation from elderly people
- figure3-1-11 Product/service types dealt in the consultations related to eldery people (top 5 item)
- figure3-1-12 The number of consultations for elderly people with dementia, etc.
- figure3-1-13 Breakdown of consultations for elderly people with dementia, etc. by sales/purchase method (FY 2015)
- Changes in the breakdown of consultations by sales/purchase method
- figure3-1-29 Losses from harm and problems to consumer
- figure3-1-26 Consumer accident information reported to the CAA
- figure3-2-8 Number of cases involving damage/risk information
- figure3-2-13 Marketed product of water absorbing polymerballs that expand in water (image)
- figure3-2-14 Expanding observed as immersed in artificial liquid
- figure3-2-21 PTP packaging sheets (image)
- figure3-2-22 A PTP packging sheet impaled on esophagus (endoscopic photo)
- figure3-3-1 Consultations related to mobile phones, and of those related to smartphones
- figure3-3-2 Number of consultations on smartphone-related services
- figure3-3-3 SNS-related consultations
- figure3-3-5 Consultations on Internet connection lines, and of those concerning optical fiber
- figure3-3-6 Consultations on the wholesale of optical line connection service
- figure3-3-7 Of the consultations by the eldery, percentages of consultations concerning fraudulent tactics
- figure3-3-13 Consultations on fraudulent tactics where deletion of leaked personal information is offered
- figure3-3-9 Percentages of consultations on fraudulent tactics by the eldery themselves
- figure3-3-10 Percentages of cases where payments had already been made among consultations related to fraudulent tactics involving the elderly
- figure3-3-14 Consultations on My Number system
- figure4-5-10 Awareness raising from the Consumer Affairs Agency
- Details of awareness raising
- figure3-3-15 Consultations on full liberalization of the electricity market
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Chapter 4 : Development of consumer policy
- figure4-1-5 Strategies for Safe & Secure Consumer Living 2015
- figure4-2-1 "SAFETY BUS"mark
- figure4-2-2 Public Recognition of"SAFETY BUS"mark
- figure4-3-1 Introducting surcharge system (revised the Act against Unjustifiable Premiums and Misleading Representations) (enforced in April 2016)
- figure4-3-4 Definitions of Foods with Function Claims
- figure4-4-1 Bill to partially revise the Act on Specified Commercial Transactions
- figure4-4-2 Bill to partially revise the Consumer Contract Act
- figure4-5-1 Models of consumer administration towards achieving a sustainable society in which consumer's rights are respected
- figure4-6-1 Two-stage litigation system
- figure4-6-4 How CCJ responds to consultations
- figure4-6-5 Affiliated Overseas Organizations of the Cross-Border Consumer Center Japan (CCJ)
