Demonstration experiments of consumer affairs consultation using SNS
The Consumer Affairs Agency's Strategic Headquarters for Frontiers of Consumer Policy is examining and studying the ideal form of consumer affairs consultation utilizing social media by opening a consumer affairs consultation service utilizing the "LINE" communication application on a trial basis and providing consultation services.
Reports
Manual
- Manual for social networking service-based consumer affairs consultation (text only) [PDF: 1.4MB] ] (Available in Japanese only)
Efforts in FY2022
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Demonstration project of social networking service-based consumer affairs consultation in FY2022 (Available in Japanese only)
Efforts in FY2021
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Demonstration project of social networking service-based consumer affairs consultation (Available in Japanese only)
Efforts in FY2020
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(Revised) Trial of social networking service-based consumer affairs consultation (Available in Japanese only)
Related Links
Study group on consumer affairs consultation that is easy for young people to use (efforts up to 2019) (Available in Japanese only)
Office in charge : Strategic Headquarters for Frontiers of Consumer Policy, CAA
