Representations in online stores and consumers' psychological attributes
Many consumer affairs consultations are related to online shopping on the Internet, where representation that may interfere with consumers' rational thinking mainly prevail. In order to consider effective ways to alert consumers to such representation, we investigated what attributes and psychological characteristics are most likely to make consumers influenced.
Reports
- [Summary] Research on the representation in online shopping on the Internet and consumers psychological attributes [PDF: 1.1MB] (Available in Japanese only)
- [Report] Research on the representation in online shopping on the Internet and consumers' psychological attributes [PDF: 8.7MB] (Available in Japanese only)
Office in charge : Strategic Headquarters for Frontiers of Consumer Policy, CAA