Font Size
M
L

Experience of consumer harm and problems / estimated amounts of losses from harm and problems | Summary -Part 1 Chapter 1, Section 5-

Part 1 : Trends in consumer issues and consumers' attitude/behavior
Chapter 1 : Collection of information on consumer accidents and result of analysis
Section 5 : Experience of consumer harm and problems / estimated amounts of losses from harm and problems

Losses from harm and problems to consumers amounted to an estimated 4.8 trillion.

  • Consumers who said they had experienced some kind of consumer harm and problems with products or services purchased in the past year accounted for 7.7%.
  • The losses from harm and problems to consumers (total expenditures on products and services associated with consumer harm and problems) in 2016 amounted to an estimated 4.8 trillion.
  • This amount expresses how much economic losses consumers suffered due to recognized harm and problems, as measured by the value of products/services involved.

Figure Ⅰ-1-5-1 Experience of consumer harm and problems associated with purchased products and services

Figure Ⅰ-1-5-4 Estimated losses from harm and problems to consumer