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Collection of information on consumer accidents reported to the Consumer Affairs Agency and result of analysis | Summary
-Part 1 Chapter 1, Section 1-

Part 1 : Trends in consumer issues and consumers' attitude/behavior
Chapter 1 : Collection of information on consumer accidents and result of analysis
Section 1 : Collection of information on consumer accidents reported to the Consumer Affairs Agency and result of analysis

10,186 cases of information on consumer accidents were reported to the Consumer Affairs Agency in FY2016.

  • "Information on consumer accidents," which are reported under the Consumer Safety Act, are divided into "life or health-related accidents" and "property-related cases." "Life or health-related accidents" are further subdivided into "serious injuries" or "life or health-related accidents except serious injuries."
  • The number of "information on consumer accidents" reported to the Consumer Affairs Agency in FY2016 was 10,186, the number of "life or health-related accidents" was 2,905 and that of "property-related cases" was 7,281. The number of "serious injuries" (due to fires, falls, toppling, etc.) was 1,286.

Figure Ⅰ-1-1-3 The number of information on consumer accidents reported to the Consumer Affairs Agency under the Consumer Safety Act

About 80% of serious injuries were "fires."
About 50% of life or health-related accidents except serious injuries were "poisoning."

  • In the information on consumer accidents in FY2016, about 80% of serious injuries were "fires." The major causes of "fires" were from automobiles and home electrical appliances, as well as electronic devices such as smartphones and computers.
  • About 50% of the life or health-related accidents except serious injuries were "poisoning" followed by "smoke, ignition, overheating." Most of the "poisoning" cases were food poisoning from norovirus, campylobacteriosis, etc. at restaurants.
  • In FY2016, we issued alerts for raising consumers' awareness of food poisoning from poisonous plants.

Figure Ⅰ-1-1-4 Details of life or health-related accidents (serious injuries), Figure Ⅰ-1-1-5 Cases of fire damage on smartphone

Figure Ⅰ-1-1-6 Details of Life or health-related accidents (except serious injuries),Figure Ⅰ-1-1-7 Issuing alerts on poisonous plants

10 alerts were issued under the Consumer Safety Act on property-related cases in FY2016.

  • Regarding the property-related cases reported under the Consumer Safety Act, 10 alerts were issued in FY2016 with the names of the businesses disclosed, under the Consumer Safety Act.
  • Major cases were billing fraud cases in which they charged fees for the use of paywall, etc. by making consumers trust them by personating existing well-known companies and cases in which they lured consumers into non-existent in-home jobs.

Figure Ⅰ-1-1-10 List of property-related cases through awareness raising under the Consumer Safety Act (FY2016)

Figure Ⅰ-1-1-11 Image of billing fraud tactics