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White Paper on Consumer Affairs 2017(Summary) -Table of Contents-

Part 1 : Trends in consumer issues and consumers' attitude/behavior

Part 2 : Implementation of consumer policy

  • Chapter 2 : Details of implementation of consumer policy

  • Reference

    Collection and analysis of information on consumer accidents, etc., and measures taken by the Consumer Affairs Agency under the Consumer Safety Act (omitted)

  • Consumer affairs consultation information registered with PIO-NET shown in this document is as of March 31, 2017.
  • It takes some time before consumer affairs consultation information registered with PIO-NET is accepted by local consumer affairs centers. The numbers of consultations indicated in this document are subject to slight increase.
  • The value M.T. indicated in survey results refers to the rate calculated by dividing the total count of answers by the number of respondents (N). This value usually exceeds 100% for questions that accept multiple answers.