Font Size
M
L

Consultation office for consumer affairs from the viewpoint of consumers | Summary -Part 1 Chapter 1, Section 2-

Part 1 : Today's consumer issues and consumers' behavior/attitude
Chapter 1 : [Feature] For the enhancement and strengthening of local consumer administration
Section 2 : Consultation office for consumer affairs from the viewpoint of consumers

The reliability of local consumer affairs centers is increasing, but there are a few people who are familiar with their work

  • The total number of those who recognize and trust local consumer affairs centers is larger than those for other institutions* and consultation offices for consumers.
  • The number of those who trust local consumer affairs centers is increasing steadily. It increased from 29.8% to 44.2% in 3 years.
  • Out of those who know local consumer affairs centers, only about 30% are familiar with the tasks of local consumer affairs centers.
    (* Houterasu [Japan Legal Support Center], Food Labelling 110 [MAFF], Consultation Center for Consumers of Telecommunication Services [MIC], etc.)

Figure1-2-3 Ratio of those who trust the local consumer affairs centers or consultation offices for consumer affairs of local governments

Figure1-2-4 Degree of recognition of local consumer affairs centers

About 70% hope to consult local consumer affairs centers in their neighborhood

  • 97.7% have never consulted local consumer affairs centers in the past 1 year.
  • Out of those who answered that they would consult local consumer affairs centers if they suffer from economic damage, 68.5% answered that they would like to consult a center in their neighborhood.
  • The graph below shows that consumers tend to visit local consumer affairs centers and consultation offices in their neighborhood as getting older.

Figure1-2-13 Which local consumer affairs center or consultation office is preferred by each age group