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White Paper on Consumer Affairs 2016(Summary) -Table of Contents-

Part 1 : Today's consumer issues and consumers' behavior/attitude

Part 2 : Implementation of consumer policy

  • Part 2 : Implementation of consumer policy

    Chapter 1 : Ensuring of the safety of consumers

    Chapter 2 : Enhancement of labelling and ensuring of trust

    Chapter 3 : Actualization of proper transactions

    Chapter 4 : Formation of a society in which consumers can make a choice and take action by themselves

    Chapter 5 : Establishment of frameworks for consumer relief system and protecting their interests

    Chapter 6 : Establishment of the consumer administration systems of the national and local governments

  • Reference

    Collection and analysis of information on consumer accidents, etc., and measures taken by the Consumer Affairs Agency under the Consumer Safety Act (omitted)

  • Consumer affairs consultation information registered with PIO-NET shown in this document is as of April 10, 2016.
  • It takes some time before consumer affairs consultation information registered with PIO-NET accepted by local consumer affairs centers.
    The numbers of consultations indicated in this document, especially those for FY 2015, are subject to slight increase.
  • The value M.T. indicated in survey results refers to the rate calculated by dividing the total count of answers by the number of respondents(N).
    This value usually exceeds 100% for questions that accept multiple answers.