Implementation of consumer policy

Part 2 focuses on the results of policies implemented in FY2015, including those carried out by related ministries.

Chapter 1 : Ensuring of the safety of consumers

• Section 1 : Working towards accident prevention
• Section 2 : Information collection of consumer accidents & preventing their occurrence/spread
• Section 3 : Accurate and quick cause investigations of accidents & preventing reoccurrence
• Section 4 : Ensuring food safety

Chapter 2 : Enhancement of labelling and ensuring of trust

• Section 1 : Raising public awareness about the Act against Unjustifiable Premiums and Misleading Representations, and its strict enforcement
• Section 2 : Familiarizing & improving fair labelling of products and services
• Section 3 : Providing accurate information in food labelling, and strict enforcement of related laws and regulations

Chapter 3 : Actualization of proper transactions

• Section 1 : Strict enforcement & revisions of cross-products/services laws and regulations
• Section 2 : Fair purchases of products and services
• Section 3 : Fair purchases meeting the advancement of ICT
• Section 4 : Preventing and cracking down on crime including fraud
• Section 5 : Appropriate standards & measurements

Chapter 4 : Formation of a society in which consumers can make a choice and take action by themselves

• Section 1 : Ensuring transparency in consumer policies and reflecting consumer opinions
• Section 2 : Promoting consumer education
• Section 3 : Facilitating voluntary efforts by consumer groups, businesses and their associations
• Section 4 : Fair & free competition and policies to promote fair utility rates
• Section 5 : Promoting environmentally conscious consumption behavior and business activities

Chapter 5 : Establishment of frameworks for consumer relief system and protecting their interests

• Section 1 : Consumer relief and facilitating the resolution of consumer complaints and disputes
• Section 2 : Protecting and Promoting consumers‘ interests meeting the development of an advanced information and communication society
• Section 3 : Protecting and Promoting consumer interest adapted to globalization of consumer life

Chapter 6 : Establishment of the consumer administration systems of the national and local governments

• Section 1 : Enhancing and strengthening administrative organization by the state (including independent administrative agencies)
• Section 2 : Structural development at local level