White Paper on Consumer Affairs 2015 (Summary) -Table of Figures-
Part 1 : Today’s consumer issues and consumers’ behavior/attitude
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Chapter 1 : [Feature] Globalization and consumer issues
- Figure 1-1-1 Trends in the import value of consumer goods
- Figure 1-1-7 Trends in the visitor arrivals and Japanese overseas travelers
- Figure 1-1-11 Sources of feelings of connection with foreign countries
- Figure 1-1-14 Consumers’ attitude toward purchase of imported food and products(e.g., checking labels)
- Figure 1-2-2(1) Consultations on imported goods and purchases from businesses outside Japan(top five countries: China, U.S., Australia, Canada, and South Korea)
- Figure 1-2-7 Subjects of import-related consultations
- Figure 1-2-4(1) The number of consultations on online stores, particularly fake products
- Figure 1-2-4(2) The number of consultations on online stores, particularly merchandise not delivered
- Figure 1-2-10(1) Consultations on foreign travel (booked through travel agents)
- Figure 1-2-10(2) Consultations on foreign travel (booked by consumers)
- Figure 1-2-11 Consultations on "time share"
- Figure 1-2-15 The number of consultations on binary option trading with businesses outside Japan
- Figure 1-2-18(1) The number of consultations on foreign currency trading(FYs 2009-2012)
- Figure 1-2-22 Consultations accepted by the Cross-Border Consumer Center Japan (CCJ)(by type of transaction)
- Figure 1-2-28 Consultations accepted by the Cross-Border Consumer Center Japan (CCJ) in FY 2014(by location of business)
- Figure 1-3-1 How CCJ responds to consultations
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Chapter 2 : Consumer-related socioeconomic situation and consumers’ behavior/attitude
- Figure 2-1-21 Changes in the penetration of information communications devices
- Figure 2-2-1 Actions consumers are committed to take
- Figure 2-2-13 Types of consumer-related activities that consumers think are eagerly conducted by businesses
- Figure 2-2-6(1) Perceptions of door-to-door solicitationand telemarketing
- Figure 2-2-6(2) Consumers’ attitude toward door-to-door solicitation and telemarketing
- Figure 2-2-7 Experience of consumer harm and problems associated with purchased products/services
- Figure 2-2-9 Parties to whom consumers consulted or reported harm or problems
- Figure 2-2-14 Changes in the public recognition of CAA activities
- Figure 2-2-20 Producing regions of food that people concerned about radioactive material hesitate to buy from
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Chapter 3 : Trends in consumer issues
- Figure 3-1-1 Changes in the number of consumer affairs consultations
- Figure 3-1-2 The number of consumer affairs consultations and payments made, by product/service type(FY 2014)
- Figure 3-1-3 Changes in average contract/purchase value and average payments made
- Figure 3-1-6 The number of consultations by product/service type, by gender and age group(FY 2014)
- Figure 3-1-8 The number of consultations for the elderly
- Figure 3-1-9 Changes in the number of consumer affairs consultations and Japan’s population
- Figure 3-1-12 The number of consultations for elderly people with dementia, etc.
- Figure 3-1-13 Breakdown of consultations for elderly people with dementia, etc. by sales/purchase method(FY 2014)
- Figure 3-1-15 Changes in the breakdown of consultations by sales/purchase method
- Figure 3-1-16 Contribution to the increase in the number of consultations, by sales/purchase method
- Figure 3-1-17 The number of consultations on smartphone and their usage
- Figure 3-1-25 The number of consultations on aesthetic medical services
- Figure 3-1-29 Losses from harm and problems to consumer
- Figure 3-1-26 Consumer accident information reported to the CAA
- Figure 3-2-8 Number of cases involving damage/risk information
- Figure 3-2-14 Shape and size of button batteries
- Figure 3-2-15 X-ray of a one-year old who accidentally swallowed a button battery
- Figure 3-2-16 Endoscopic photo of the esophagus of a one-year old who accidentally swallowed a button battery
- Figure 3-2-13 An example of how neck float ring is used(image)
- Figure 3-2-19 Kick scooter
- Figure 3-3-1 The number of consultations on telecommunications services
- Figure 3-3-2 The number of consultations on "problems in which Internet providers were changed by remote control"
- Figure 3-3-3(1) The number of consultations on adult websites (total)
- Figure 3-3-4 Consultations on adult websites(FY 2014)
- Figure 3-3-3(2) The number of consultations on adult websites (Smartphone)
- Figure 3-3-5 Consultations on adult websites with payments already made and the value of payments
- Figure 3-3-7(1) Sales of prepaid card (visualization)
- Figure 3-3-7(2) Tactics exploiting prepaid cards
- Figure 3-3-9 Breakdown of SNS-related consultations by age group
- Figure 3-3-10 The number of consultations on fraudulent tactics used on the elderly and average payments made per consultation case reporting payments
- Figure 3-3-11 The number of consultations on theatrical solicitation and the share of the elderly
- Figure 3-3-12 The number of consultations on "fraudulent offers to delete leaked personal information"
- Figure 3-3-16 The number of consultations on food adulteration
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Chapter 4 : Development of consumer policy
Part 2 : Implementation of consumer policy
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Part 2 : Implementation of consumer policy
Chapter 1 : Respecting consumer rights and supporting consumer independence
Chapter 2 : Cooperating/collaborating with local governments and consumer groups and ensuring/improving effectiveness of consumer policy
Chapter 3 : Adapting to socioeconomic development and other changes in the situation