Implementation of consumer policy
Part 2 :Implementation of consumer policy
Part 2 focuses on the results of policies implemented in FY 2013, including those carried out by related ministries.
Chapter 1 Respecting consumer rights and supporting consumer independence
- Section 1 : Ensuring consumers safety and reliability
- Structure for quick collection and provision of accurate information
- Analysis and cause investigation of accidents
- Ensuring food safety
- Other policies to ensure consumers safety and reliability
- Section 2 : Giving consumers opportunity to make a voluntary and rational choice
- Policies to ensure legitimate transactions with consumers
- Policies to ensure appropriate labeling, standards and measurement
- Policies to promote fair prices and utility rates
- Section 3 : Fostering consumer awareness campaigns and enhancing consumer education
- Systematic and comprehensive promotion of consumer education
- Promoting and supporting consumer education at school
- Promoting and supporting consumer education in communities
- Awareness raising and information provision for consumers
- Section 4 : Incorporating consumer opinions into consumer policies and making them transparent
- Section 5 : Helping consumers and facilitating the resolution of consumer complaints and disputes
- Establishment of a consumer redress system
- Cooperation with institutions engaged in alternative dispute resolution (ADR)
Chapter 2 : Cooperating/collaborating with local governments and consumer groups and ensuring/improving effectiveness of consumer policy
- Section 1 : Supporting and collaborating with local governments
- Section 2 : Collaborating with consumer groups
- Section 3 : Facilitating voluntary efforts by businesses and their associations
- Section 4 : Expanding and enhancing administrative organization
Chapter 3 : Adapting to socioeconomic development and other changes in the situation
- Section 1 : Promoting environmentally conscious consumption behavior and business activities
- Section 2 : Meeting the development of an advanced information and communication society
- Section 3 : Addressing the development of internationalization
- Section 4 : Efforts to help consumers after the Great East Japan Earthquake