Overview of consumer issues
Part 1 : Today's consumer issues and consumers' behavior/attitude
Chapter 3 : Trends in consumer issues
Section 1 : Overview of consumer issues
The number of consumer accidents reported under the Consumer Safety Act has declined, but that of serious accidents has not
- Since the establishment in September 2009, the Consumer Affairs Agency has received information on consumer accidents and other incidents from relevant administrative organizations and local governments under the Consumer Safety Act and other relevant laws. The collected information has been organized and analyzed.
- In FY 2012, the Consumer Affairs Agency was informed of 12,729 consumer accidents and incidents (down 15.8% from 15,117 cases in the previous year) under the Consumer Safety Act. These consisted of 2,813 cases of "life or health-related accidents" (down 2.6% from 2,889 cases in the previous year) and 9,916 property-related cases (down 18.9% from 12,228 cases in the previous year).
Consumer consultation cases handled at local consumer affairs centers have been declining
- The local consumer affairs centers across Japan received requests for consultation on consumption-related issues from consumers and register the collected consumer affairs consultation information with PIO-NET. The number of registered cases peaked at approximately 1.92 million in FY 2004 and has been declining since then, reaching approximately 0.84 million in FY 2012.
About 30% of victims did not seek consultation
- People who have experienced health or financial damage in the past year were asked whether they had consulted or told anyone about the damage. The largest proportion of them said they "consulted or told no one" (30.7%), followed by those having consulted "someone close (family member, friend, colleague, etc.)"(29.7%).
About 10% of those who have ever purchased via cross- border trade experienced problem
- When asked whether they had purchased any product/service from an overseas business in the past year, 3.8% of consumers said they "purchased products/services overseas while visiting there," and 4.6% said they "purchased products/services via online shopping sites etc., while staying in Japan." Almost 10% of these consumers experienced damage or problem.