Consumer Affairs Agency, Government Of Japan
  • Font Size:

White Paper on Consumer Affairs 2015 [Summary]

Part 1 Today’s consumer issues and consumers’ behavior⁄attitude

Chapter 1 [Feature] Globalization and consumer issues

Section 3 Activities amid globalization

CCJ supports consumers who have faced problems in transactions with businesses outside Japan
  • The Cross-Border Consumer Center Japan (CCJ) is a consultation center for consumers who have faced problems in transactions with businesses outside Japan, such as online stores.
  • CCJ collaborates with consumer affairs consultation offices in foreign countries to resolve problems between consumers in Japan and businesses outside Japan.
  • Since FY 2015, CCJ has been operated by the National Consumer Affairs Center of Japan (NCAC). This change in the operator is expected to allow CCJ to accumulate knowledge and know-how to offer better consumer affairs consultations, to enhance collaboration with local consumer affairs centers across Japan, and to conduct more effective consumer education and awareness raising, making use of NCAC’s publicity capabilities and know-how.

Figure 1-3-1 How CCJ responds to consultations

Page Top