Consumer Affairs Agency, Government Of Japan
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White Paper on Consumer Affairs 2014 [Summary]

Part 1 Today’s consumer issues and consumers’ behavior/attitude

Chapter 5 Trends in consumer issues

Section 2 Watching over the elderly and persons with disabilities

Watching over the elderly and persons with disabilities is an important issue

The number of consumer affairs consultations involving the elderly and persons with disabilities and other problems has been increasing recently, with about 267,000 consultations on the elderly and about 22,000 on persons with disabilities and other problems (elderly people with dementia, persons with disabilities, etc.) received in FY 2013. More closely watching over the elderly and persons with disabilities and other problems is essential in order to prevent them from being harmed in consumer problems.

Figure 5-2-1 Consultations on “the elderly” are increasing

Figure 5-2-3 Consultations on “persons with disabilities and other problems” are increasing

Model project to protect the elderly consumers from malicious phone calls

The Consumer Affairs Agency conducted a model project that aims to prevent the elderly from being harmed in consumer problems in FY 2013 by regularly calling elderly households for watching and recording calls for malicious phone calls. The results were compiled into a handbook for local governments on effective implementation of measures.

A questionnaire survey of the elderly targeted by this project shows that (1) about 95% of them felt peace of mind when being watched over with telephone calls; (2) households which installed a recorder that ran a warning message, “Your call is recorded,” was installed experienced a significant reduction in malicious phone calls.

Figure 5-2-6 How watching over by telephone and call recorder work

Figure 5-2-8 How automatic call rejection works

Figure 5-2-7 Call recorder with advance warning function greatly contributes to reducing malicious phone calls

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